Company Details

Can I give less than one star? Horrible. Horrible customer service. I spent almost $550 on 12/3/24 on a walnut desk shelf and a desk tray. Was disappointed to learn, from tracking my order status on their website, that my order would ship between 1/3 and 1/10. That’s over a month after I placed the order! On 1/11, per my order status, my order still had not shipped. I was never contacted by Grovemade. I called and never got anyone who answered, but had to leave a voicemail. No one ever called me back. I finally sent an email and did receive a response. I was told the desk shelf was unavailable. That was the first I had heard that. No one ever bothered to call or email me letting me know that what I ordered was not available. Their website did not indicate the walnut shelf was unavailable. I was not told if or when it would be. Rather they tried to sell me something different. After a couple of emails back and forth, I told them I wanted a refund. That was on 1/16/25. I still have not received my money back. Today is 2/17/25. I have now filed a dispute with my credit card company and will probably file a complaint with the better business bureau. So disappointing.

I requested to cancel the order because they hadn’t shipped it after two weeks, and I wasn’t willing to wait any longer. They claimed they finally sent it, but now it’s more than a month, and I still haven’t received anything.

Update 19/11/2024 Finally I got my product on 16/11/2024 it really it's looking amazing, Big thanks to Caroline and the team. From thefirst experience with this site, there is no credibility or transparency. I bought a large shelf on October 13th, and upon payment, the first shock of shipping from November 2nd to 8th, and before the specified shipping and delivery period has expired, there is no update and the false excuses begin?!! - I sent them an email to inquire about the status of the order, knowing that I know the expected shipping date and the response, of course, will be answered within 2-3 business days, and no one responded to me. - There are no updates on the shipment at all. - I contacted one of them in the instant chat on their website and asked him about my order, and the truth and excuses began to appear, and the words veiled with lies, we are a small team, and there was a delay in the large shelves, and when we receive them, they will be shipped to you!!. I told him when, and he said I do not have a specific date!! Which means wait until we benefit from your amount except for an unknown day, and he said that you will be answered tomorrow by official email, and of course he wants to end the discussion as usual. I advise against dealing with such sites that take people's money in this heinous way and they have no credibility & transparency. I agree with the people who wrote about this site negative things because it is a fact that I went through. 80% of those who advertised this product or site were paid or received the product for free, just talking lies. This is the art of marketing on the dark side. On the surface, it is something completely different, but in reality, after trying it, you discover the truth.

Total junk for the price. The wood was so poorly cut that the slots for the cork were totally off, and the cork was falling apart when I tried slotting it in. The instructions said to screw the shelf divider into the wood but the wood did not come with pre-drilled holes (said not to use screwdriver in instructions) and was too hard to use a screwdriver on.

Their website is quite fantastic. They sell their products with superb photography and a user-friendly layout. I purchased a Monitor Stand - wondered about the price, but decided I wanted something nice and worth keeping. I spent the $350+ [I ordered a wool desk mat as well] and waited for them to arrive. We were excited when they arrived, opened the packaging, and found assembly was required. Not a big deal, but it should have come completed for that price. This stand was a disaster. Cork legs, metal stand, and the wooden top. It came with very simple instructions, but this just did not fit together with any sturdiness. It's design was terrible, so cheap when put together- no way it could hold anything on it. It took me 2 minutes to unpack, 2 minutes to put together, then 2 minutes to want to pack it back up for return. So very disappointed. Never unrolled the wool deskmat since they were purchased as a matching pair. No return label - cost me $45.16 to return this. Caution anyone from even trying their products - because when you are disappointed, you'll be out $50-$100 for the shipping and have nothing to show, but a sick feeling that you have been had.

I received my order, it arrived fast, and was what I was expecting, but it has a minor issue. I ordered the walnut planter pots, but the metal inside the planter didn't correctly align with the wood. It's a minor inconvenience, but for the price I paid I was a little disappointed. I reached out to them over email about the issue, and as I waited for a response, I read these reviews which made me really worried. They responded really fast, and offered to send me a free replacement planter, and had it shipped out right away. They even covered the customs fees for the replacement order. I was stunned at how great their customer service was, especially after reading the reviews. The issue I had inquired about was very minor, but I'm happy to know that they stand by the quality of their products, and do their best to ensure you're satisfied. 5 stars, and definitely recommend Grovemade!

I drank the Kool-Aid and ordered the Grovemade shelf unit. Order came fast enough and well packed. When I took it out of the box, I saw some styrophone which I assumed was for packing. Turned out the styrophone was the actual legs for the desk shelf. The top is made of stacked plywood with a real oak veneer. Add the metal shelf in the mix and the unit was close to $600 with tax and shipping. To say I was underwhelmed is an understatement. I do not understand the rave reviews on every YouTube office makeover. How in the world can this mediocre unit be worth so much? On top of that my 32" dual monitors felt so high that I had my head cocked like I was sitting too close in a theater watching a movie. Uncomfortable for sure. I tried to accept my fate but could not comprehend what I received vs the cost. Didn't see the value. Didin't see the need for the premium price. To add the icing to my crumb cake, I decided to return the unit less than 24 hours after receiving it. I carefully boxed it up and took it to a UPS store to ship it back and get a refund. First mistake, Grovemake does not provide a return label. The unit has to be returned at my cost. I hated the unit so much, I decided it was worth the cost. Did not even hesitate. To my dismay, the cost to ship it back to Portland, Oregon from Chicago was $116. Yowza!! Second mistake, I was already out the $35 original shipping charge and now will lose $150 total for the priveledge of trying a medicre product. Don't believe the hype. The product is mediocre and you will never feel it is worth close to $600 with the extra overpriced $160 mid-tray. Skip it. Plenty of DIY videos on YouTube. Spread the word.

I'm going through what everyone else has mentioned regarding the problems with customer service. I placed an order on the 4th (the "order status" page said it was supposed to be delivered between the 6th - 13th), and I still haven't received it. I've emailed multiple times, and they keep saying they are going to ship it. At this point, I'm probably going to dispute the charge on my credit card.

Nightmare experience. Placed an order weeks ago total silence thereafter, multiple emails (unanswered) and phone calls to find out what is going on, just cancelled the order I hope they won’t take months to issue the refund. Never experienced such pathetic Customer Service. Looking at previous posts here they don’t seem to care a damn what customers think of them.

I would never suggest that anyone buy anything from Grovemade. The product I ordered was a desk shelf It took quite a while to be shipped to me and when I got it there were no instructions in the box and parts were missing...some screws. I corresponded with their customer service people only to find that customer service was not on their agenda. I wrote several times and got no answers after the first coupe of emails. They told me they would send the screws in 5-7 days. Why not just put a few screws in an envelope and mail them to me? I never got the parts that were missing. I sent a copy of my emails to the company founder. He never replied. I liked the way the product looked on line and the website seemed to depict a customer-centric company that had a nice vibe. Nonsense! They have totally abandoned me and I have never ever seen worse customer service. STAY AWAY!!! BTW, there are alternatives to their products on line at better prices and though I have not yet ordered from their competitors I am positive no matter what, I will receive better treatment.

Awful experience. Terrible company

Terrible service! Brought a monitor stand in walnut but was sent a maple color instead from some place in Ohio. Add’l the stand had missing footing on one side so they issued a RMA WHICH COST ME $35 to return. Took more than two months and they would not even acknowledge receiving the item. Numerous emails and no response so I looked up the founder/owner on the Net and finally got a refund after almost 3 months! I can’t say how disappointed I was with this Company after having brought several desk items previously.

best products but worst company with delivery dates, better to by their products from ebay from others, or beready to wait 2months for goods plus lots of lies and excuses still waiting for my order 331931, from 11september

Grovemade: a profit-driven company where customer satisfaction doesn't exist. They do not answer and the price is too high for the quality. They are just really good at Photoshop. Don't buy there, I suggest Oakywood or Balolo instead.

Grovemade customer service hates you but you only learn that once things don't ship when they say they will and you inquire. then you get a sassy email telling you it will take 5-7 days to respond and please don't email them twice about the same thing. There is no one to call. The first item I ordered came in a timely fashion so I stupidly expected that to continue to be true and ordered more. When I ordered two items separately they said they would both ship several days ago and that I would have them sometime between a few days ago through two days from now. Since one of them now says "In production" despite it not saying that when I ordered it, I doubt I will get it anytime soon. The other was supposedly in stock also when I ordered it and would ship within a few days, but now a few days from the end of their window for me to get it, it still says in stock and shipping soon. The stuff costs too much for them to treat you this badly. Also my package came from the east coast despite them saying they are a Portland company.

Ordered two desk shelves and happy with end outcome. The journey wasn't great and Grovemade are clearly having trouble with their communications to their customers. But I'm revising my review as the products are good and their intent is clearly good - so in my opinion trustworthy. I really hope they improve their customer response times as this is really letting them down

Their website said my items would ship on Aug 14th when I placed my order on Aug 9th. When that date elapsed, I emailed Grovemade and they said they'd ship on Aug 25th. When Aug 25th elapsed, they replied with a scripted email saying my items were on the way to their fulfillment centre. Yesterday, Sept 4th, I emailed them again and got the same scripted fullfillment centre email as before. I have no idea what's going on. UPDATES: Sept 12th -- Refunded my shipping costs and said they'd ship by Sept 22nd, at the latest. Sept 30th -- Still no dispatch email and haven't replied to my last email sent on Sept 22nd. Oct 6th — My order finally arrived today. Never got a shipment dispatch email from Grovemade. Last week, I received a letter asking me to pay £115 in import VAT for a shipment from the USA. Considering that the value of my Grovemade order was only £130 and no dispatch email, I assumed it couldn’t be Grovemade. To check this, I emailed Grovemade but I got no reply. I decided to take the gamble by paying the Import VAT invoice and see what arrived. Low and behold, it was my Grovemade order but with the Customs Declaration incorrectly filled out overstating the shipment value by 5x. The Import VAT should have been £0 since the order value was below the £135 threshold, so now I have to submit a BOR286 form to reclaim the VAT overpayment. Absolutely useless!

As others have said, the customer service is pretty much non-existent. I get the same stock answer every time I ask them why my order has being saying “In stock - ready to ship” for weeks. I had a separate mail out about a fulfilment centre change. Seems like they have made a hash of the switch over. No ability to cancel my order via the website as it tells me my order has now been fulfilled. Great. They are good at the marketing and I can attest that the products I’ve bought previously were as described but the experience as a customer in 2023 is absolutely archaic.

If you honestly spend $150 on what essentially is an open box with no lid that holds 4 cheap items, then I have a bridge to sell you. Great bridge tbh! Get in touch now to find out more!

Haven’t received my product in nearly a month and zero reply from support in a week. Will update if either of those change