4611 NE 154th Ave, 98682, Vancouver, US
They were great! Had exactly what I was looking for. Was able to pick it up, locally! Woo HOO! Had the tile I ordered back at the shop the same day! I'm sure, not everyone will be that lucky! But, I'll take it whenever I can. Thank you! David R.
I could not find the product anywhere else and floor city had it in stock. The freight charge for 5 packages of vinyl base was 199.00 Which I thought was quite high but Andrew credited me back 75.00 which was great. Thank you
Quick shipping!!
Fast friendly service and prices are great.
Floor City was able to find the exact product we needed in no time at all AND made sure we got it in the time frame we needed it in. The reps were all knowledgeable and prompt in their responses as well as kind. Their checkout and payment experience was very easy and customer friendly, we would definitely use them again in a heartbeat for our next project on our home.
Great prices!
Easy to deal with, fast shipping!
Tile arrived on a Thursday, 2 of 9 boxes were damaged - box was pierced with fork lift and tiles inside damaged. Seems like an easy return, right? Called Friday early AM (8:00) , they said to take a picture and send it. We did this and did not hear back. I called Monday, and was told it was on Matt's desk, and he would get back to me. Called back later in afternoon saying wait 48 hours to hear from distributor. How long does it take to refund a person for damaged goods? Called back Tuesday and put on a long hold to try to get me to give up. No one is processing my request for the return, and they only have a 7 day window. The damage is not my fault and no one there cares. Be careful ordering from this company!
Your sales rep Will was most helpful. Best customer service I've had in a long time. He was patient, helpful and went the extra mile and that is why I will continue shopping at floor city. Thanks will.
Andrew is awesome. Accurate and timely information with great follow up.
Sales person was Ryan , provided pricing quickly and everything was shipped within the time frame he provided. Very easy company to do business with.
Once I called and spoke to someone there, it was a great experience. Picking the product up was efficient, professional and very well-coordinated. Item was exactly what I needed. No surprises.
Great customer service from Ryan.
Quick and easy
Fast shipping and a great price for a small quantity.
Amazingly fast, efficient, correct and courteous sales, service and pick up. Could not have had a better experience. Thank you.
Fast professional service
Everything was great
Huge supply of samples sent! Customer service was awesome. Fast shipping, good price and easy to order.
I received my floor samples by the end of the week!!
