Company Details

STAY FAR AWAY FROM EARTH CLASS MAIL!!! They used to be GREAT, but now are the exact opposite. Our company was a loyal 5+ year customer, but after multiple address changes, price changes and weak customer service, we finally made the difficult decision to move elsewhere (which was no small undertaking). We paid a termination fee which was supposed to include a ~6 month transition, but now they have advised us that they will NOT be scanning and forwarding our mail as was represented (when I login to the portal it now says "NO ACCESS" on some important 2024 tax documents. I previously LOVED these guys (and made numerous referrals), but ever since they merged with LegalZoom, things went downhill -- they just don't care. Caveat emptor.

They take very long to process mail. This is bad for cashflow.

I'm not sure what happened but ECM has gone from fair to absolutely abysmal. I've used them for about 10 years and at this point they take over TWENTY days to process mail, or more. We have some that have been sitting there with an envelope image and no scan for FIFTEEN DAYS, that's on top of the time that it takes for the piece to show up on the system. I am SERIOUSLY PEEVED that they took our business and our money and now we have to move our corporate address - do you all know what a HUGE problem and hassle it is to move your corporate address?

Company is a scam. Working with other websites to say they are shipping something then when package arrives, shipping already paid, they sent an email saying I needed to pay another $125 to release the package. Had to use cash or crypto. 100% SCAM do not use!

I was a customer for about 6 years, but just cancelled and this is my last month. The service was great for the first 3-4 years, under different management. But as of the last year, the service has fallen off a cliff. Based on the current level of service, the company is obviously struggling with management, employees, etc. The main problem is that the mail simply doesn’t get scanned in a reasonable amount of time. Today is September 18th, and I just got a piece of mail scanned in that was post marked August 28th. That’s three weeks since it was sent. If this was a one off, it’d be one thing but this happens routinely. Forget having bills sent there; you won’t have time to pay them before they are already late. Having checks deposited through them used to be the main reason I stayed, but the delay in processing has gotten so bad, it made it hard for my AR department to follow up with bills (checks will be sitting there for weeks unopened, looking like customers haven’t paid). It’s a shame really because when the service worked, it was amazing.

Service works well, for those without a permanent address or those traveling a lot. But their fees are absurd and they raise them frequently. Their latest affront was to charge me $50 to cancel my plan. Avoid these scumbags at all costs.

Earth Class used to work flawlessly but something has gone very wrong and they have virtually no customer service. When they suddenly stopped accepting my mail, I searched without success for help. There was none! Do NOT recommend.

They send all your mail to Oregon and are in NO RUSH to get it to you. We use a NYC address, all mail is forwarded to Oregon for processing. Expecting something overnight? More like 5-7 business days or whenever ECM feels like getting it to you.

Disree was the ultimate best professional navigator to take me on a virtual guided tour.

Terrible experience. I set up a plan with 5 recipients, consisting of multiple businesses and personal addresses. Moved my life over to this address. Service worked decently well for a while. Then I was told I could no longer use my assigned address in Orlando... after I had forwarded all my mail to this address. Mail forwarding a second time is not an option, due to USPS limitations. They jerked me around brutally for months, with no resolution. I went directly to the partner at the recipient address, and they were willing to help replicate the service from Earth Class. Turns out, it was just a hard-ball negotiation technique with their partner at that location, where the customers were put in the middle. I pieced together my own solution, after much hair-pulling, after which I was miraculously given back my old address. Well, fast-forward a year later, and again they've notified me "ACTION REQUIRED" that they're taking away my address and giving me a new one! What a huge inconvenience. This is a crooked, rotten company and I encourage you to stay away.

Terrible service, they advertise mail will be uploaded in 24-72 hours, but it takes them over a week to get anything uploaded. Dont offer a service if you cant provide it.

I just want to say the reviews stopped me from signing up. Thanks guys

would be so easy to have an automated shred after 30 days. Instead, you 1. have to risk having your mail shredded instantly or 2. have to risk not shredding prior to 30 days and getting charged. Extreme designs like this are clearly made to maximize fee incursion. No other word than predatory! I wish I checked trustpilot before locking myself into two mailboxes with this parasite of a company.

I would not recommend this company. They have a lot of hidden fees. They have their way of trapping you in. Do your research.

Earth Class Mail (Aug 1 2023) just sent me 30 days notice of a 33% increase in base pricing (so now $39 instead of $29). PLUS they changed that plan from 10 letters to 5 letters, and so if you get 8 letters a month, I think the actual price increase (now paying per letter over 5) is closer to 50% in the real world. All on 30 days notice. Is that who you want to do business with? It looks to me like they've adopted the Public Storage model of gouging. One can only imagine they will keep doing raising prices (just like Public Storage), hoping we all are frogs in boiling water. I haven't comparison shopped yet, so maybe this is the norm out there, but I plan to vote with my feet and find a better service.

I would give zero stars if possible. They are rude, price gouging and do not care about your mail or your business. Since July I have spoken with one person to be told sorry. They did not look into where all mail went, nor did they care. But they sure want that money from you, furious. Never again

Earth Class Mail is one of the most incompetent businesses I have ever worked with. Not only will they nickel and dime you for EVERYTHING, Earth Class Mail has actively denied my shipments, and has lost valuable documents and packages, with no effort on their part to investigate. I was willing to pay premium prices for what was sold as premium services, but my experience has been the complete opposite. It takes several days for responses, even in seriously escalated situations, and their UI is such that if you send messages via the app, they are not registered. It takes multiple attempts to even get a response, and when you do, customer service is rude and unhelpful, particularly Ashley T. DO NOT use this service if you care about your mail.

I started the service in December 2021, and realized it was not for me. I cancelled the service, did a change of address with post office so they could stop forwarding my mail. Here it is 6 months later, and Earthclass is still billing me. I think it’s a great idea, but getting out if it, is impossible. For example, they hav processed images of mail, that has been marked by the post office, it says “you are not allowed to process this mail piece”. They even processed a standard piece of mail, it’s not fowardable. Just use this if you never intend to move some place else.

I have never dealt with a more incompetent company in my entire life. Every single customer service issue is handled in the worst possible way, they question anything you do, and they are the absolute masters of surprise billing. Avoid, avoid avoid!

Love this service!