Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, GB
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
Adam Kirby is my contact and so helpful. Replies real quick if I need help finding a product, ensures our orders are sent out on time and sorts out any issues efficiently should any come up. Would highly recommend.
good delivery then a bit of a hiccup until I found the right contact to install it, guided by a neighbour although I had a plan which would have led to the same good result. All well able to get into the building where I live again
I ordered a videx handset from door entry direct and on delivery of the item I removed the cover to find there was no buzzer installed and also there was two wires not connected I contacted door entry direct to inform them there was parts missing from the handset On this point I had to take a picture of the handset with the cover off and a picture of the box the handset was in By this point I wasn’t happy with the service I’d been given I had a defective handset which I had to return ( having to pay for the delivery )
Great service, easy to order online & good quick delivery.
from order to delivery was an outstanding service thank you
Excellent Service from beginning to end.
great service and speedy delivery
Quick and efficient service. Will defo use again.
Great, efficient and prompt.
Exceptional Service as Always Provided, goods arrived on time and well packaged, perfect fit for the job too.
UPDATE: A representative called me today (4th) and apologised for the confusion and are refunding the cost of delivery. They also confirmed my order had been dispatched and would be delivered next day (which had already been notified through the normal automated channels) To be fair, this follow up demonstrated excellent customer service, so I have adjusted my score to 5 stars, as I was very pleased with the way my concerns were handled!..... Top marks Door Entry Direct! Requesting a review before delivering the order!? Placed order in Christmas week (29/12) paid for next day delivery. Was quite late in the day so assumed delivery would be on the 31st. Nothing to say there would be any delays or that the company had closed for business during Christmas. I sent an email on the morning of the 30th to enquire why is not seen a despatch notification, auto reply received advising normal response times. By lunchtime I thought I'd call as still none the wiser as to when the delivery would be coming. Got through to an answerphone advising they were closed and stating normal business hours (which I was calling within!) Ar this point I dusted to realise something was amiss so looked on the website again and found a small notification stating the company was closing over Christmas from 24th Dec to 4th Jan. Overall I feel more could have been done to make me aware that the company would be closed over Christmas when making the purchase, or when sending the order confirmation, or on the auto reply email, or the recorded answerphone message. Instead I had to search for this info myself after all other avenues of contact had not advised of the situation. Hoping to get my order by the 5th, but so far the experience has been somewhat frustrating!
Good product
5 star service this is my first time using door entry direct be assured i will be a returning customer , i would also recommend keep up the good service lads
very helpful and speedy delivery
Delivery on time with no fuss.
Fantastic service. I still can’t believe how quickly I received my order considering delivery drivers are extremely busy right now. Thank you!!
Great product, fast shipping. Brilliant all around.
A+ product and very fast delivery
Order delivered next day. Better than promised
Ordered two ED4+ door entry phones. Free delivery the next day, I'll be happy to see the back of my old tatty one when I fit it this weekend. Cheaper than buying it directly from the manufacturers.
