Company Details

Ordered a dachshund fleece for a dog that is a bit of a weird shape. I measured as per website and ordered a medium - it fits perfectly and doggie looks so cute wearing it. I will recommend Doghouse to other dachshund owners we come across on our walks! Thank you so much for the biscuits too!

Excellent company to deal with. A mistake was made with my order but was sorted out straight away by the really friendly and helpful staff.

Absolutely brilliant lobster dog toy, love it. So well made, really strong. I am thrilled.

Really friendly, rang up when there was a problem with my order, there was a missing toy and it was replaced with a slightly better toy at no extra cost. The tough toys lasted longer than most tough toys do in this house😂

What a lovely lovely company! I was searching for a specific pate for our PWD only made in the U.K. and was thrilled to find that DogHouse ships to Switzerland. It arrived much earlier than expected and the personal touch of a handwritten note I found inside put a big smile on my face! Highly recommend & will definitely buy from DogHouse again! 👍

Bought a ball online. It arrived wrong size and wrong colour. Not clear on website. After a long conversation was told I would be sent a complimentary right size ball and a return label for the large ball plus doggy treats for the problem encountered. The next morning received call to say that I would be billed for the right size ball even though I had purchased another product as well for £22. Terrible customer service. I received a refund for large ball minus the postage. I shall not be shopping here again and sadly they have lost a potentially good and regular customer

AVOID THIS COMPANY LIKE THE PLAGUE!! THEY ARE SCAMMERS TAKE YOUR MONEY & NEVER DELIVER - THEN YOU CANT GET YOUR MONEY BACK.

We’ve been in a few times and everyone was lovely! My dog was groomed by Portia too and she came out looking like a brand new dog! Portia did an amazing job and was super lovely! Will definitely be going back.

I have just discovered the utter delight that is ‘DOGHOUSE’ I purchased a metal dog comb for my Sproker. Wow! Exceptional customer service, delivered in less than 48 hours. A personalised little note included. I can’t wait to purchase more little gifts for our new pup. Amazing! Thank you so much team DOGHOUSE! ❤️

Absolutely love The Doghouse! A fantastic resource for local dog and cat owners, great cafe/cake offer AND a brilliant paddleboarding session last weekend. The nicest staff too!

What a lovely cute place. I went for paddle boarding with my guide dog. It was so fun! Staff were friendly. Wished I had more time to stay and explore the shop after the session but it was closing. Definitely recommend to other woofers!

The Dog House is a super pet (dog) store/cafe/grooming parlour with a very friendly "club house" feel ...and now you can go paddle boarding from there! ...with your DOG! Its great fun and I highly recommend it. The coffee is also excellent.

Amazing customer service. The dog bed we ordered was delayed, but Philippa kept us up to date with what was happening the whole time. The dog bed arrived last week with some extra treats. Lovely company, awesome customer service. Thank you

Great service, the cool vests arrive in substantial box together with free dog treats, handwritten post card and beautifully wrapped. Excellent would highly recommend.

I absolutely love this shop, really lovely and welcoming every time we visit, nothing is too much trouble

Good quick service.

Amazing service and dogs loved everything, as always!! Thanks guys 🥰

I attended the Stand up Paddleboarding with Dogs on the weekend and had an amazing time! The instructor was really friendly and helpful, they had a good range of life jackets for dogs and humans and having someone take photos of your experience was a really lovely touch! Would definitely book again

Great shop online and in-shop. Amazing selection of quality snacks, toys and outfits.

One item substituted and had to return and one item missing. Still waiting for missing item to be replaced. Substituted item not suitable and would not have ordered it in the first place.