Enviro Hub, EX2 8NU, Exeter, GB
The worst company I have ever dealt with in 35 years in hospitality. The transport manager should be fired for incompetence!! Constantly fail to empty your bins. I feel sorry for the customer services team. The trouble is, the competition (Coastal Recycling) are just as bad!
Seam really put out that I'd like my bins collected and then even more so that I don't want to be charged for times they dont collect my bins. Been on going for years but only occasionally, but seems to get worse every year, in the last three months I've only had 2 of the scheduled fortnightly collection completed.
5 star service. Customer services are efficient, always very helpful and pleasant. A reliable and no fuss service . DCW keep the customer well informed if ther are any unforseen changes to the collections. Collection staff respectful of our site and nice chaps
On January 25th I had the misfortune of meeting one of the DCW lorries at roadworks clearly marked MERGE IN TURN. The work’s lorry was the second vehicle that should have let me merge toward the Devon Motel. The DCW driver was dangerous. He was two vehicles behind me when the ‘merge in turn’ was apparent but instead he aggressively drove his lorry so that my car was forced into the dead end point of the traffic cones. I took the trouble of a detour into their Marsh Barton depot where the driver made a speedy exit from his vehicle. On my taking a photograph of the number plate the passenger approached me aggressively addressing me inappropriately as 'love' and asked me what my problem was. He went on to ask if I knew what a contra flow system meant ? There wasn’t a contra flow system ! At this point a duty manager appeared and said that he would look at the driver’s dash camera and deal with the employee. I took more time to message the company through their website asking that they confirm that the incident had actually been dealt with. I received an automated ‘message saying: ’Thanks for contacting us! We will get in touch with you shortly’. I’ve heard nothing. Dangerous, disrespectful and disappointing has been my experience of this company; not professional behaviour.
Had a refuse lorry come onto a farm where I was working and well beware folks the passenger with his clipboard was very aggressive. Don't leave things in there way as they will just drive over what ever it is without a care. Luckily no one was injured on this occasion.
Offered what looked like a competitive service via CheaperWaste but has proceeded to continually charge extremely dubious excess weight charges without any evidence. Doesn’t even bother to differentiate bin types and rarely sticks to scheduled pick up days. Avoid like the plague!!!
Lovely company to work with. Always deal with enquiries quickly and effectively. Would always recommend them and they give excellent customer service.
