Company Details

Manual - very poor , no legend or properly described LCD panel icons Customer service- awful- almost impossible to speak to Thecnical person. The secretary will send you a PDF manual file with a fake APP that doesn’t work. Apple nor Android are not working. Last updated 3 years ago. Doesn’t even load up... either. Heat Pump unit- terrible. The unit dose not have a reset but if you would like to reset it you have to do that from the mains. Error codes will come intermittent without a reason. Defrost- automatically never works. After an error code will restart the unit automatically but not start the defrost process. Er. 35 As a refrigeration HP engineer very poor product and after sale service.

I bought EVI 10kW air to water heat pump from the Cool Energy Shop about one year ago. I have now experiences of this pump of two winter season. We have had colden than -20 degrees at night time. The pump can still produce 4-4.5kW with COP 1.6. Annual COP is 2.2 I am very satisfed of it. Long and cold season in Finland lower the efficiency, but I have seen even 10.5kW production at ambient temperature +25 degrees. During this time, only one malfunction has occured. Evaporator sensor was broken and it caused deicing failure. One e-mail to Cool Energy staff and they send me new one without charges. I can definetaly recommend this heat pump and Cool Energy Shop. Pentti Uusitalo Finland

Recently purchased an ASHP and buffer from cool energy. Great service and product. I wouldn’t hesitate to recommend them and will definitely use them again, on future projects.

i would love to write a review if you eould only reply to the e mail i sent on the 9th january

Great company and products, very helpful and knowledgeable. Got great advice for 5 plots I was developing and I found pricing very good and they are upfront with all costs unlike many others I approached. Government grants make this a very compelling system to use.

Terrific value and great installation support. They helped me all the way. Great products, I bought heat pump, buffer and pre-plumb cylinder. They linked up to my existing system a treat. Recomend John in Minsk Belarus

This is a well thought out product from a company that clearly knows its stuff. At Cool Energy HQ they have stock, demonstration and test facilities and experienced, enthusiastic people with detailed product knowledge. The beautiful stainless cabinet contains a well laid out system, with the control electronics in a separate compartment. Wiring, plumbing and operation of the unit are all straightforward. Although I have not yet been able to assess the operation of the system in winter conditions, my observations of the power consumption and heat output of the device are in line with the manufacturer’s figures. The unit is quiet enough in operation and unlikely to trouble the neighbours.

Great Heat Pumps. I have been installing Heat Pumps for years, these are well above the pack and as good as the best. Well Impressed James from Doncaster