Company Details

Bed originally sent to wrong address . Quality of fixing 2 halves together not good , plastic clip which comes off when Bed lifted. Plastic feet attached in plastic bag and therfore arrived broken. After several messages and phone calls, and being told replacement feet had been sent. They did not arrive. Cannot believe a word they say.

The whole process was easy and simple. I just selected what kind of headboard screw I needed and then paid for it. It came within a day and I am chuffed with it. They fit perfectly and are very secure.

Great product arrived on time .

Good product , as advertised 👍

The nuts inside just spin round, and one of the buttons had come off the pin was bent.

Very pleased with the customer support,I ordered the wrong wardrobe to start with and they change it for me no problems.I was a nag as well and kept asking when it was coming they were very patient with me.The wardrobe arrived when they said very nice delivery man polite and helpful.

Delivered well within time scale

Happy with cool bed right from ordering on their site to delivery of my bed. Order process was so easy and delivered on the day specified and earlier than expected… all round great service and excellent product for the price

Great quality headboard and great service from Coolbed with promt postage and great delivery

Have not had any delivery. Very disappointing. Still waiting.?

Quick delivery, bed is good quality. Mattress is very comfortable

Got two divan metal bed clips to keep the two bases. Excellent function- much better than the original ones that came with the bed. Fast service top. Thank you

Ordering and delivery experiences were ok. The bed though, very cheaply made. Terrible quality for the money. The ottoman lifting base/mattress base is so flimsy and with the head board in place, it only just opens up past this (even with the spacers in place), and it is very awkward to open and close. This worries me! The 2 clamps that hold the bed halves together are very weak. Why don’t they supply fixings to bolt the pieces together. Overall, this is such a cheap and low quality bed and I am sure it won’t last! Will not buy from here again.

The bed arrived without notice, I was expecting a day or two notice. As it happened, it was not an issue. The delivery guy put the bed inside our property, which strictly speaking, he was not obliged to do. The divan is good and wasn’t difficult to assemble. However, I was disappointed with the headboard. There were tears in the backing fabric, some of the staples were not put in properly and the connecting struts were extremely poor quality.

The price is great. The items arrived - eventually. At first I was sceptical as there was little communication and no means to track progress - just a vague 'You'll get a text/email 2 days before to confirm delivery.' The website is easy to use and payment procedures was not complex. Overall, the bed is great - it's the backend communication side that perhaps needs a bit more work, to reassure customers.

Absolutely fantastic service. I kept messing up my order...they answered emails immediately...one I sent late at night and one early the next morning..both were answered and I was reassured within minutes. Then to my delight he personally delivered it that same day, at teatime...less than 24 hours after ordering Said he was going away the following morning and wanted to make sure I had it before he went. Now that's service...especially in this day and age! 💯 recommend 👌 ..and the 'Delight' headboatd looks stunning.Thank you so much I've just seen someone saying the good reviews are fake! Well, mine IS NOT. Genuinely thrilled to bits with the product and service .

Requested a couple of swatches first, which arrived day after next. Purchased headboard arrived a few days later and easily me my expectations.

Easy to use and very fast getting back to you.

Ordered some swatches 11/10 arrived within 24hrs. 12/10. Very speedy service.

Bought a headboard and Ottoman and really pleased with them