Company Details

My experience with this company has been disappointing due to what I perceive as a lack of professionalism in both their translation and interpreting departments. They appear to show favoritism toward certain interpreters, which undermines fairness. Despite being a highly qualified professional and one of the few specialists in my language pair, I received an email stating that my skills do not align with their requirements. This was particularly surprising, given that their stated needs involve translating documents for a charity—a task well within my expertise. Their approach struck me as immature and inconsiderate.

I am writing to you with a complaint about the inadequate quality of the service provided to your organization, as well as about the unprofessional behavior of the project manager, who behaved quite rudely and removed me from the courses, without warning and without a significant reason. Support teams don't reply, teacher doesn't reply too...there are no people except nervous woman who calls herself the boss and project manager. Luckily, there are many another great organization with much more better services.

This Agency they never protect their freelance interpreter .they have a bias culture and will get rid of you without having to defend yourself or to make a representation because technically you are just a freelance interpreter with no employment right as they can sack you based on their own judgment even if you are not wrong they never give you the chance to speak or follow the right ethical standard when it comes to the complaint procedure.. In theory they come across as a very ethical non profit organisation which they are part of Salvation Army but protecting freelance interpreter integrity they show zero interest and will get rid of you based on their own personal beliefs and opinion. As I exactly expected, their primary aim is to protect their clients and the service user, but not the freelance Interpreter. I expect clear voice to follow a proper guideline to investigating any complaint that is made and give all party a fair chance of representation rather than hear it from one side. The staff who deals with complaints are not professional, very rude and condescending. I was told by clear voice staff that clear voice is nonprofitable organisation and it is part of the Salvation Army charity organisation. I

I am commenting on the InPower Project, it is one of the best programmes I have ever taken, well organized and excellent tutor.

Shall Qadery is a very professional and hardworking person. By far, the best interpretation experience and especially in Dari/Pushto.

Clear Voice through the Inpower Project have given me the opportunity to study for free since I’m an asylum seeker. I started with Level II and now I am taking Level 3 Community Interpreting Course. I have learned a lot, the teachers are very professionals and well trained for this. Thanks to this course I will be able to work as an interpreter and help many people who don’t speak English.

In Power Project offers really sufficient and informative interpreting courses which broaden our outlook about how the UK Social services work. The refugees are given a chance to get qualifications in interpreting and a job that can help them be settled and make a difference. The staff on the In Power Project are always very supportive and helpful. They keep in touch at all times of their student's studies and guide them during the trainings. I recommend In Power Project as reliable and professional resources.

I'm excited about studying they provide. Courses are well structured, tutors are friendly and ready to help with any struggles in learning. I hope for further collaboration with Clear Voice after completing the Course. I recommend Clear Voice as a trustful company.

I am so satisfied with 2 of the Special Projects Coordinators who both communicated well to solve the problem at the start of my learning journey ,were so polite and dealt with my concerns in an appropriate way and accordingly .

I work with them and also they provide a great study service. the best place ever have.

Keeping the same interpreter. Respectful. Payment on time. Trustful .

V v very helpfull keep in touch working fairly with all of us Keep us updated with any new rules and provided us with a specific no to call if we need any query about our appointments

They staff are polite, friendly and helpful. My queries are dealt with promptly.

Good apps. No interruptions.

The app is very straight forward to set up, and use.

The staff are very friendly and helpful. The rate is low.

Always friendly and helpful.so lucky to have work with clear voice for so many years already.

Overall it’s a good company to work for! The staff is brilliant! Competitive rates too! The only negative point it’s takes too long to get paid. Otherwise great people and great company to work for.

I'm an interpreter and I work for them, they are a trustworthy agency with very competitive payments rates and very accurate!

I have nothing than joy when working with Clear Voice: professional, experienced and above all friendly.