Room 650, Building 1, Yinglan Business Center, Jianggan District, Hangzhou City, Zhejiang Province., 310000, Hangzhou, CN
The story of CaseOVO started when I was a college student. One sunny morning, I accidentally broke my mobile phone. That phone is my birthday present. Although I have used it for a long time, I like it very much. I tried to rest it, but the result was not optimistic and the price was very high. Although I finally solved the problem, the process was not satisfactory. Thus, an idea was born. I can provide you with a high-quality and inexpensive mobile phone case, which can protect your mobile phone. So CaseOVO was born. This is a store that focuses on B2C online retail. We strive to provide customers with exquisite, high-quality and inexpensive mobile phone cases,mobile accessories, mobile wallets and other electronic product protection devices. Here, you can find the answer you want. We serve friends like me, and our philosophy is to provide exquisite products and preferential prices. Hope you can have a good experience in our shop.
Placed an order on 4/3/24. Never received a confirmation or an order number. I was charged over $70 for two iPhone 12 cases. Have no means to inquire about the order. Had to file a claim with my bank.
Products were brand new, in unopened original packaging with tamper seals still on the packaging. Shipping ended up being a few extra days due to unforeseen circumstances, but the products still arrived promptly and exactly to-order. Will definitely be purchasing from them again in the future.
I ordered a new phone case on 03/05 & received a notice on 03/23 that my package was lost. Little to no communication in between. They did offer to refund, but I'm not trusting that process too much either.
I have been waiting for a tracking number for weeks since I’ve made my purchase on 2/8/24. I have also emailed the support email everyday regarding the status of my order as well as requesting to receive a tracking number and have yet to receive a response. BBB and others should have this site banned if it is scamming people.
The delivery time was too late. It would be appreciated if it would deliver in one week.
This company ripped me off. I never got my product and they refused to refund me. And made a false excuse. DO NOT ORDER from them. They are a scam! Be aware!
The product was great, but it took 2 and a half weeks to arrive.
The case is funny, and the color looks sick I love it, but I was a bit disappointed by the quality. The case ripped after a month of using it near the volume buttons. Probably, this is just my case, because I saw other comments and they were good. I guess this is just a defective one.
Do not trust anything they are writing in their site about delivery time!!! By on Amazon if you don’t want to wait 4 weeks to get your iPhone case delivered… item bought on 10/07. It’s 10/29 and still no delivery. The transporter they are using is a total mess and they are not willing to either expediate/reship with another carrier and their customer service is unwilling to refund despite all this, just keeps sending you the tracking information and are in no way otherwise accommodating or helpful. Clearly: just don’t buy from them directly!
Counterfeits!!! Do not purchase from them
This website sells knockoffs. The packaging looks completely different, and the quality of the iPhone case is much worse. Please, everyone, don’t buy from here
counterfeit product as other reviewer have pointed out. Do NOT trust the reviews on their website, they are fake and false. The case I received was of really bad quality and has a strong unpleasant smell. I would even doubt whether or not the product is safe to use. After I requested a return, they said there would be a 9.9 USD return fee despite the poor quality.
Shop app says cannot find tracking number and it’s been over 2 weeks since I ordered a case and haven’t gotten it
Ordered 2 weeks ago and still not delivered. According to the tracking my order is sitting in a warehouse somewhere in Los Angeles. Hasn’t moved since I ordered. I messaged caseovo through the Shop app (tracking) and all they sent me was the same exact tracking info I was already looking. I’ve emailed them still waiting for a response. ALSO I cannot find anywhere to cancel my order…even if they do show up, I’m still returning for a refund. If an Etsy or Depop seller can send their stuff out within a week, there’s no excuse for a company this large. Get it together Caseovo!
Never recieved this item Ineed a refund
still don’t have my phone case. All correspondence is in a different language. I hope one day I may get my phone case.
Never received my order. Ordered over 2 weeks ago.
The product I received is a counterfeit Apple product. The quality is sub par, color is not a genuine Apple color, and it was shipped in fake Apple packaging. I reached out to the company twice and never received a response. Order off of Ebay if you can. Edit 07/26/2023: The company responded to this review stating they have a 30 day return policy and to email their support address. As stated in my original review, I have already contacted them twice, including at that email address, and never received a response. Their customer service is garbage. Do not order from them.
The case is of poor quality and appears to be a counterfeit Apple product.
My order came quick and I also ordered the wrong color case but they helped exchange it before it was sent to me! Absolutely amazing customer service and I would most likely order again! And tell my friends about caseovo
