Company Details

THEY HAVE SENT ME NUMEROUS REQUESTS TO VERIFY MY INFORMATION FOR AETNA BETTER HEALTH BUT MY COMPUTER SOFTWARE BLOCKED ME FROM RESPONDING INDICATING IT WAS FORBIDDING ACCESS SUGGESTING THIS IS A PHISHING WEBSITE.

I work for a Nursing Home and they have called numerous times. They do not speak English and very demanding.

I got mail from this company eluding to the fact they "work" for Pacific Source and that I am required to update my information with them. I looked up reviews and all are bad that this company is not legit. I looked up the address on the letter 2443 Fillmore St #308, San Francisco, CA and this is a UPS store with apartments above it. This appears to be an unsafe data mining operation-Definitely not legit!

Why do they fax me? They can not even say, who they are, why should I "validate" any information on me, CS does not even listen! We have enough unprofessional AI already!

They just popped up out of nowhere - they do not even exist, along with the email address they state. A real site that does exist is BeyondOrganicDoctors.com, totally different and legit.

If I could give them zero stars I would! I have no clue who they are and they constantly hound you for information. I asked them to remove my information from their site and I was told no since it was public information. So I let them know the information listed was incorrect and asked them to correct it. Again I was told no. I blocked their emails, and it worked for a while. Now they are back to hounding me by email again! There should be some law again this harassment!

Have no idea who they are and why they constantly asking me questions every year. in the beginning I made the mistake of giving my email and phone number... if you don't fill our their stupid questionnaire, they just spam you til you do... I looked them up and seems they don't really do anything except collect data... I don't need my data collected ...

Betterdoctor.com is a provider database collection service selling your sensitive provider information. They try to make you think Medicaid, Medicare, or insurance companies are using them to validate your credentialing information. They are not. We started getting these constant faxes that we need to validate and update our provider information. Fax literally says "you must confirm this information to be accurate." I called the phone number on the bottom. I spoke to their rep and asked what insurance plan is demanding me to update my information through their company. The rep said we contract with over 400 insurance companies and Medicaid and Medicare. I said I do all the credentialing and I have never had any insurance company send me anything about your company or that they will be using their company to update provider information. Rep said its most likely through Medicaid and Medicare because they do not inform providers of the change. I said ok. I then contacted reps from Medicaid and Medicare who confirmed, no they have no affiliation with betterdoctor.com and they do not use them for any provider update or validation of information. Called rep back at betterdoctor.com, I said I was told by your fax and rep that I am required to validate and update our provider information using your company for 400 insurance carriers, Medicaid, and Medicare. I contacted Medicare and Medicaid and I was told they have no affiliation with betterdoctor.com. I told the rep that I do not know how your business legally demands provider information under the lie that you represent insurance or Medicaid/Medicare programs. I said this seems very fraudulent and I want the constant faxes and contact from your company to stop immediately. Rep said yes sir and said she would take us off their list with no denial that they are doing nothing but scamming sensitive provider information basically for a database so they can sale ads and scam providers into purchasing other products to "advertise." Call rep and demand to be taken off their scam list.

I'm a massage therapist and only am contracted with one healthcare company directly. BetterDoctor faxes my office every week, claiming that I need to verify my information for an insurance company I have never been contracted with. They claim can't remove this from their records, that I have to contact the company (PacificSource) directly. So I contacted PacificSource, and they said I have to contact another company Uprise, who credentials mental health professionals. I am not a mental health professional! Uprise credentialing department phone# goes straight to voice mail and cuts you off before you can leave all the info they request. I left them 5 messages but they have never called back. This is WRONG. They should not be allowed to do this. As if this is not bad enough, BetterDoctor keeps merging me and my office roommate into one business, although we are not. We have corrected this in the past but they keep shoving our data together. You can see they are a datamining scam company by the way they answer: "Oh gee, we really are contracted by insurance companies, really we are, although we can't tell you which ones."

Sick of receiving these faxes to update my information. Just another ridiculous addition to the already ridiculous amount of paperwork that is associated with insurance billing. I have just completed the last one I intend to complete. If an insurance company kicks me off their provider list then so be it.

I just attempted to call and investigate as to what insurance company was using this company. I was told that there was only one individual who could help me and she was on a call. I am beyond tired of receiving these faxes requesting me to update my information!

Betterdoctor sent me a fax with the name of an insurance I am paneled with on top, as though that is who the correspondence was from. Reading further, it is yet another request to 'update' my profile that doesn't exist. Really gross they are now pretending to be affiliated with insurance panels to pressure practitioners into participating.

We have been receiving quarterly updates from betterdoctor.com. WHY??? We are NOT a patient oriented business. We are Adult Day Care and have been in existence, at the same location for 45 years. Please stop requesting these quarterly updates, as we are not out soliciting patients! WE DON'T HAVE PATIENTS. We Have long term participants. I will not be returning anymore faxes or mail correspondences.

Don't trust these people they use lying by inference in all their calls giving the impression you are not in compliance unless you contact them. This is a blatant falsehood... they are not to be trusted.

We dont want this unsolicited mail from this company. They are sending our info validation requests to our patients address - not sure where they are even getting that from. WE dont want to deal with them and want them to stop sending us mail or email or fax

Busy doctors don’t need BetterDoctors. I hope they go bankrupt so that they go away. They are redundant to CAQH, which insurers already use. I can’t believe they have VC investors, what an uninspired company. Those investors are stupid too, should have done their homework on CAQH. No relative is a doctor who could have told any of them about that?

We've asked repeatedly to be removed from BetterDoctor fax and email lists, yet the barrage of review and overdue review requests continue. As we've told them via support at betterdoctor.com, we make necessary changes when and as they occur within our organization - there's simply no need or purpose for their quarterly reviews. Also, as stated by another reviewer here, no plan we've spoken with knows anything about this organization so it's wasted time and energy on our part. We just want them to leave us alone and our requests only result in more useless explanations.

I have not received any request from any insurance asking me to provide my practice information to these people. It is not a reliable business. Not like CAQH, etc.

I get emails from "Melissa" at Better Doctor. I verify given a code. Next week I get a fax from better doctor. I get snail mails from Better Doctor They are taking so much of my time and not making me a Better Doctor. I have verified so many times. Who are they? I mostly use CAQH to verify as most insurance companies use CAQH. I now put anything from Better Doctor into the Spam folder.

Unsolicited emails on and on and on. No mention as to which insurance companies they are providing information to. Called them and they were clueless about their relationship with any insurance companies that we are on plans for (Humana, united, Aetna, CIGNA, Blue Cross Blue Shield, etc.). They just said they have to obtain all kinds of information for many different insurance companies. I run a group with 140 licensed clinicians including psychologist, psychiatrist, counselors, and social workers. I deal directly with insurance companies and provide rosters directly to these insurance companies on a regular basis. I deal with the state, regional, national provider directors for each of these companies. Never once has anyone mentioned that they are affiliated with this company and that I needed to respond to their request. They always ask directly for my rosters which are sent to them directly. At this point, I am just relegated to keep on deleting deleting and deleting. Don’t know how to make them go away. If they have any validity in credibility, they need to have a better communication system and have more information provide verification of exactly who they are and provide information about any Insurance company they are soliciting information for and why that would be and how to verify this directly with a direct liaison at the insurance company. They should stop apologizing and actually read the reviews below and actually make changes in how they do business. Until such time,… delete ... delete ... delete ... delete. Dr. Geoffrey Kanter