Company Details

Amazing quality, speedy service, great product.

Incredibly frustrating! Having just spent a couple of weeks putting together a photobook and saving it throughout, I just deleted it from my shopping basket in order to make some edits to find the whole file and all my uploaded photos have completely disappeared. Not in the drafts, not in the favourites - absolutely no sign of any of the hundreds of photos I uploaded or the photobook file. I can't say how infuriating it is to be told that there's nothing that can be done about it.

An Excellent photo book design and print service. It was really easy to upload and design the book but I could never have imagined it looking this good! I went with the satin photo paper option which looks perfect for what I was designing. Really classy, high end product with a good price. Took about 10 days to arrive from ordering as it's shipped from France to UK. Will use again.

Fantastic! You are really creating life lasting objects of memory for people, for a fair price. Please do never cheapen down the quality of your products (so that I can continue to create, customise and buy more albums 🥳)

Absolutely fantastic quality product. Great value. Photo quality is great and if you allow a a couple of weeks (if ordering from the UK) you will definitely not be disappointed. 100% will be buying from again

Atelier Rosemood printed our wedding album. Editing the album was relatively easy but the end product was exceptional and well worth the cost. Great printing on quality paper and really well bound.

Amazing album! Will be using it again! ⭐️ ⭐️⭐️⭐️⭐️

Beautiful wedding album. Couldn’t be happier. I do have a few points of feedback for their online tool- an undo button would be super helpful! And an insert page- or “add more pages” feature. But overall super happy with the album Making experience as well as final Product. Thanks!

I still have yet to receive my order and we are at working day 5 ( or day 7 including weekend) since it has supposedly left the printing. Not yet even received by royalmail. It was supposed to be joyful and the experience has been ruined.

Awful quality and not worth the price you pay. Company will not refund you fully if you were not happy with the quality of photos. Spent just under £100 for the album and shipping. Photos picked were not right even though my draft looked all ok. The papers were all ruffled from the way they were printed. Album seemed dainty and cheap. This was a gift for someone’s wedding album and very disappointed to see the quality. They will only refund me £20 for the album which wasn’t a great experience to how much was spent.

Ordered a photo book from Rosemood.co.uk. Nowhere on their website or during the ordering process do they make clear that the printing occurs in FRANCE. When designing the book you cannot zoom in enough to see what you are writing on the spine. I ended up with a couple of typos which you would expect to be picked up at some point, but it was not. Fortunately this Christmas present was ordered in good time and I was able to contact Rosemood who swiftly responded and agreed to re-print it for free. It was at this point I was told the product was coming from France, hence why it takes 10 days. Received it just in time the other day after an anxious wait. Some pictures are also cropped differently to how I saved them, which again any diligent printing service would spot. Overall, the website has the right look, but I do not feel the product is good value/quality and certainly not worth the wait and the anxiety!

Cannot recommend Rosemood Atelier enough! The whole process of creating the album was so fun and easy, the quality has my husband and I utterly speechless in the best way! Delivery was also super speedy! So so so pleased with how our wedding album came out, can’t wait to make more!

Rosemood deleted all of our data without warning and without compensation - so the 6 weeks we spend building beautiful photo books is wasted - we can’t order more copies in the future for other family members. Don’t trust Rosemos with your data.

purchased two photo books that came to over £150 in October. I spent hours creating them . They have told me they were shipped on the 4th of November and "would be handed over to Royal Mail today" on three separate occasion. Starting to believe I was not being told the truth I repeated asked them to show me where they were getting this information from regarding my parcel and they could not show me any proof. I am now having to chase them to get my money refunded. Appalling treatment of customers . I would definitely never use this company again.

Where to start? Okay, so, Rosemood was one of a very few printers which could produce a book with up to 200 pages instead of c120. Creating the book was easy, the website made it simple (and if i could make it difficult, i would have done, being a bit of a dinosaur!). It was a little more expensive than we had planned but the quality was so good that it was worth it. The quality of the book when it arrived was perfect and exactly what we needed. It arrived within three weeks, which was what was promised. We have already ordered a spare duplicate book.

Timelines were comical, staff (I think) lie to reassure - there was always promises of a speedier process that never came. They even promised to reprint the book. It's two months later - I've yet to see the second book. And after it all - the photos (tho perfect in PDF) had people's heads cut off. Just an absolute waste of time - exhausting from start to finish. The website is painfully not user friendly - swapping pictures around is near impossible, filters have such little impact you don’t use them, photos cannot be cropped on the site, the zoom function is stupidly glitchy. The entire process just wears you down. I spent so much unnecessary time utilising other apps to edit and check photos to get them ready for this website. I would ask for help through the chat portal. The site is always adamant you are contacting them “outside of work hours” despite sending questions mid week and mid morning. They send automated replies to explain they only work Monday - Friday, 9-5 and then will take up to 48 hours to get back to you, elongating everything. The website’s promise - “Our team is here to help you every step of the way, going above and beyond to help you…” I honestly have no idea who nor where this team is. I desperately tried to contact the company by both phone and email - and was often ignored for weeks at a time. And would only ever eventually get through to a Laura. I think Laura may be the entire team. And Laura must be part time at best. I feel strongly no one else should have the headache I had using this company but must add they were fast to put through refund when I'd decided enough was enough.

One of the reason i chose Atelier Rosemood is they said we thoroughly check the images before final print to ensure and professional album to customer. But after waiting quite awhile for said album, to my shock , the birthday person head was cut off a few pages into the book. Wouldn't be recommending based on my first time using them...and hope this isn't the case for other customers.

Website is easy to use. The photobook is beautifully printed and presented. A high quality product. Excellent customer service. Very happy. I was recommended them by my daughter and I am not disappointed! The delivery time is slow as the books come from within the EU, and get delayed at UK customs. So plan well in advance

I have had a terrible experience with rosemood and do not recommend them for your purchases. Do not order from them if you want the item to arrive within a suitable time period. I placed an order with them on the 18th august which was due to be a gift for my brothers 30th on September 9th. This was well within a reasonable timeframe. My order arrived on September 17th. I emailed multiple times and although I did receive a few responses early on, I stopped receiving replies while trying to locate my order in the hope it would arrive on time. Thoroughly disappointed I was not able to give my brother the gift I worked hard to create on his birthday as planned.

Excellent quality product. The fact that tool would highlight when a picture was too low of a quality is excellent. The 5 stars review is because not only is their product excellent but so is their customer service. I contacted them and they replied extremly quickly and given the situation and evidence that I provided them with, off their own back (I did not ask, they offered) to reprint my order. Wondeful expectation setting and management throughout. Cannot recommend them enough. Many thanks to Colin and Jasmina on the Rosemood team! Extremely reasonable company with an excellent product.