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NEED HELP WITH YOUR PARCEL? In most instances you will need to contact the retailer you shopped with to raise your delivery query or complaint and find out how they can help you. Where appropriate they will contact us to make a claim for a delayed, lost or damaged parcel. Why do we ask you to contact the retailer? Please visit this web page for details about why this is what you need to do if you have a lost, late, or damaged parcel: https://www.asendia.com/shopper-support Asendia distributes millions of packets and parcels around the world and our level of reliability is very high. However, we appreciate that on the rare occasion things don’t go perfectly it can be very frustrating and we apologise for any inconvenience caused. WHO ARE ASENDIA? Formed in July 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international parcel and mail distribution companies specialising in services for businesses, including many online stores. WHAT DO WE DO? You won't see a delivery driver or postal worker in an Asendia uniform because we handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. Our local customs broker and delivery partner handles the rest within your country. WHO DELIVERS YOUR PARCEL TO YOUR DOOR OR COLLECTION POINT? It will either be your local postal service, a delivery specialist in your country, or a well known courier company that handles the final-mile delivery. So although you may not have heard of Asendia, you will most likely know the delivery company bringing the parcel to your door or collection point. For more details please visit: https://www.asendia.com/shopper-support
Took a bit longer than I initially expected vs what we are used to these days with next day shipping. But that's completely okay. Tracking updated periodically and everything arrived on time and in order.
Es gibt keine Möglichkeit, dass mein Paket zugestellt wird. Ich sehe nur Nachrichten im Briefkasten, und mein Paket wird wieder mitgenommen. Sie sagen, ich soll meinen Namen auf den Briefkasten schreiben, aber ich bin vorübergehend im Haus eines Verwandten und darf das nicht tun. Sie sind nicht in der Lage, die Telefonnummer anzurufen. Mit anderen Unternehmen habe ich keine Probleme, aber dieses hier ist eine Katastrophe. Außerdem haben sie noch ein weiteres Paket. Werde ich mein dringend benötigtes Paket nicht bekommen? Das ist eine Schande. Lenzburg 5600
Je suis collectionneur de vieilles lettres et j'en possède une qui en 1713 à mis 4 semaines et 6 jours pour aller de France en Hollande. Et bien en 2024, on n'est pas loin de faire pareil ! Ma lettre recommandée venant de Hollande a mis 3 semaines pour arriver chez moi. Autant aller la chercher soi-même. Commençant à m'angoisser au bout de 10 jours, j'ai contacté Asendia via leur portail web : Aucune réponse. Quand j'ai vu les avis cients sur internet, j'ai beaucoup moins souri car le courrier attendu valait une certaine somme. Le tracking bougeait une fois par semaine : Depart le 3 puis rien, arrivée en France le 10 puis rien, changement de localisation le 18 puis rien, pour arriver chez moi le 23. Enfin, par rapport à d'autres clients, la lettre est arrivé. Ouf ! Mais aucune demande de signature à l'arrivée alors que je suis chez moi tout le temps et que c'est un recommandé. Inadmissible car comment prouver que le courrier avec statut livré m'a bien été remis. Asendia, filiale de La Poste n'est pas à recommander en matière de sécurité ni de rapidité.
La spedizione è ferma da giorni in luogo non meglio definito, probabilmente il piu scassato spedizioniere d’Europa.
Vermeiden Sie Asendia, wenn immer möglich. Seit über 2 Wochen warte ich auf mein Paket, dessen Inhalt ich dringend bräuchte. Durch den Zoll ist es durch ohne Probleme. Jedoch schafft es Asendia nicht das Paket auszuliefern. Keine Antwort auf meine Nachfrage. Kein Updates mit der Sendungs-Nr. Wie kann eine Unternehmung nur so schlecht sein. Sprich es scheint, als wäre der Inhalt der Sendung wohl verloren.
I’ve ordered some products from the States to Uk 10 days ago and since the tracking number isn’t working (I have to say for this I should count half a star less..) I came to read the reviews and I was really worried that my parcel will never arrive but I just got it! Yeeey!! Maybe the expectations were low so I’m more pleased but I wanted to give some hope that sometimes it works well and raise the ratings a little!
It has been 11 days since my order was posted and so far it has not arrived in my country. It's been stuck in the Swiss warehouse for a week without any type of update.
Asendia charged me an extra $17 because they claim my international shipped package weighs 8.8oz rather than 8oz. A fraction of an ounce nearly doubled the shipping cost. I will never use this company again, if given other options.
Colis jamais arrivé ! Aliexpress ne veut pas rembourser car le vendeur a pris en photo le colis qu'il dit avoir envoyé Conclusion je l'ai dans l'os, je n'ai pas mon produit et je ne serai pas remboursé Pourtant on paye une assurance pour perte ....!!!! C'est la dernière fois de ma vie que je commande chez eux
PESSIMI PESSIMI PESSIMI E' UNA SETTIMANA CHE IL PACCO E' FERMO A RUDGAU, DOVREBBE ARRIVARE ENTRO DOMANI MA NON AGGIORNANO NEANCHE IL TRACCIAMENTO. NON PENSO CHE LO VEDRO', ALMENO DOMANI.
Asendia either provides faulty tracking information or has a system that allows sellers to claim a package has shipped when it has not even been handed over to them yet. Either way they are not held accountable for providing MISLEADING tracking information or allowing sellers to do so. This has been the case for years.
Asendia Bern (Schweiz) miserbaler Service, man hat mir einfach den Hörer aufgehängt. Asendia arbeitet mit einem externen Callcenter in der Schweiz, sowas geht überhaupt nicht und jene Dame (Call12.34Uhr) sollte eine Verwarnung erhalten.
After two months, package still has not moved from the "international hub" aka bottomless pit in Glendale Heights, Illinois. Shipping across US-Canada border is not rocket science.
Katastrophe es kann mir niemand helfen seit 7 Tage keine aktualisierung mehr nie mehr wieder werden von meinem Anwalt hören wenn ich die Pakete nicht bekomme!!
En voyant les avis ici j’ai vraiment paniqué, mais en fait ça s’est super bien passé! J’ai commandé à une adresse aux États-Unis, et j’ai choisi ce service pour l’envoi car j’avais peur de la douane avec FedEx et c’est arrivé en à peu près 15 jours sans souci avec un suivi qui fonctionne très bien ! J’ai payé 16 € de douane en tout pour un carton d’environ 5 kg et tout est arrivé en bon état !
45 days and the shipment didn't even arrive to my country, I reached out to them for more support and it's been 12 days no response so what now? did i got scammed? I swear i rather pay $200 shipping fees and not to have to deal with Asendia ever again, the worst company ever existed in humanity life cycle.
Erreur d'étiquetage par ASENDIA , j'ai reçu le colis d'un autre ! Le problème est qu'il est impossible de les contacter ! leur site est toujours en "mise à jour"... Suivi n° LK035312729FR
Pacco mai arrivato. Quando, il 23/04, ho fatto presente che il mio pacco risultava fermo da una settimana a Torino, hanno semplicemente cambiato il tracking facendolo risultare consegnato una settimana prima. Il mittente da cui ho acquistato (smartbox) non si é nemmeno degnato di rispondere. Fondamentalmente una truffa.
AVOID ASENDIA! Asendia has the worst customer service of any carrier company. I had a package that was supposed to be delivered by them. It is now 15 days past the expected delivery date. They do not answer the phone. I put in a request to call me and they instead send me an email that only contains the tracking number (which I already had). Finally, I spoke with Sarah, from their customer care team. Turns out they subcontracted their serivce out to a different carrier (UniUni, also horrible). After 2 hours on hold, UniUni hang up on me. Sarah promised to call UniUni and call me back. She has not called me back. How can you run a company like this?
I am very impressed by the poorest service of your customer service department. I don't know why my package is still in the unknow location after more than one month (33 days) from sending date by US sellers. I don't know why you didn't servce any chinese customer for mail package track no and shameless to ask us to contact with local chinese post offices. I asked the chinese local post office and they give me evidence that your company never send my package to China! You just leave the package in the switzerland stockhouse and ignore any of my requesting!!! Here is the chinese victims website link:直邮新手，第一次用这个 麻烦帮忙看看这个单子啊【asendia吧】_百度贴吧 (baidu.com) hundred of victims didn't get their package and even some guy didn't recevie their packge after four months! You are shameless to do such business in the world! I didn't believe you have HK office and some official web contact window but do nothing to customers! you are just wasting the money to do such work and I have to broadcast such worst work record in delivery professionals world!
