Company Details

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On of the rudest companies I have ever spoken to. One person put the phone down when I started speaking and the next was really rude.

Great job. Timely delivery and installation. Would highly recommend

It was very good and quick delivery. Helpful and kind service

Washing machine ordered 7/2/25, paid for in full, not delivered on 11/2/25 as arranged, no communication to explain no-show or to re arrange. I phoned and rearranged delivery for 13/2. Again, no delivery and no phone call. When I phoned I was told I'm not the only customer with this problem so they didn't have time to ring me and would deliver on 17/2. I've asked for a refund instead. Update - 25/2/25 no refund received, bank fraud dept are chasing and I have reported to trading standards. A shame as I had good service when buying a dishwasher a few months before.

Excellent Service from Appliancentre – Highly Recommended! I bought a Bosch hob from Appliancentre, and the entire experience was outstanding. From ordering to installation, everything was handled professionally and efficiently.The team was incredibly helpful and knowledgeable, answering all my questions and ensuring I chose the right hob for my needs. Their friendly and professional approach made the process seamless. Delivery was prompt and well-organized, with clear communication every step of the way. I was given a convenient time slot, and the team arrived exactly as promised. They handled the appliance with great care, which I really appreciated.The installer was fantastic—skilled, efficient, and meticulous. The hob was fitted perfectly, tested thoroughly, and they even took the time to explain its features. They left the space spotless, which was a great touch. Overall, I couldn’t be more pleased with my purchase. Appliancentre’s excellent service, reliable delivery, and professional installation make them a top choice. I’ll definitely be shopping with them again!

I purchased a Miele fridge freezer from the Appliance Centre online shop, and I couldn’t be happier with the entire experience. From the seamless ordering process to the delivery and installation, everything was handled professionally and efficiently. Here’s a detailed review of my experience: **Customer Service** The customer service team at Appliance Centre was outstanding. They were incredibly patient and answered all my questions in detail, helping me choose the perfect Miele fridge freezer for my needs. Their knowledge of the product and willingness to assist made the decision-making process much easier. I felt well-informed and confident in my purchase. **Delivery** The delivery was prompt and on time, which is always a relief when ordering large appliances. The delivery team was courteous and handled the fridge freezer with care, ensuring it arrived in perfect condition. They even called ahead to confirm the delivery window, which I appreciated. **Installation** The installer Mahmud was exceptionally professional and skilled. He arrived on time, was polite, and took the time to explain the features of the fridge freezer. He handled the installation with precision and made sure everything was set up correctly. His attention to detail and expertise were evident, and I felt reassured knowing the appliance was installed properly. **Overall Experience** My experience with Appliance Centre and the Miele fridge freezer has been nothing short of excellent. The combination of top-notch customer service, timely delivery, and professional installation made the entire process stress-free. The fridge freezer itself is a high-quality appliance that lives up to Miele’s reputation for excellence. If you’re considering purchasing a Miele fridge freezer, I highly recommend buying from Appliance Centre. Their customer service, delivery, and installation teams are exceptional, and they go above and beyond to ensure customer satisfaction. As for the Miele fridge freezer, it’s a premium product that delivers on every front. I’m thrilled with my purchase and confident it will serve me well for years to come.

Very efficient and punctual, the installers were very polite and helpful. Definitely recommend.

Terrible terrible service and a company that never answers its telephone number, does not do what it says its going to do, still has my money after 6 weeks after not fulfilling an order, does not apologise and hides behind a chat function.

Friendly and professional. Fitted on time.

Bab was very helpful in answering the questions I had, he clearly explained the options available to me, and gave very useful and informative advice about my oven repair. I would highly recommend people use him if they have a any issues with their appliances

Mahmoud was very good and thorough in his job when he came to fit us new induction hob..

I recently purchased a dishwasher from Appliancentre, and I couldn’t be more pleased with the entire experience! From the moment I walked into the store, the team was incredibly friendly and welcoming. The seller who assisted me was knowledgeable, patient, and went above and beyond to help me find the perfect dishwasher for my needs and budget. What really stood out to me was their exceptional customer service. They took the time to answer all my questions, explain the features of different models, and even offered helpful tips for long-term care of the appliance. There was no pressure to buy, just genuine care and guidance throughout the process. The delivery and setup were also seamless, and the team made sure everything was working perfectly before they left. I truly felt valued as a customer, and I’m so happy with my new dishwasher! If you’re looking for quality appliances and outstanding service, I highly recommend Appliancentre. They made the whole experience so easy and enjoyable.

I wish I had seen the google reviews for this company before I bought from them but they are hiding behind Euronics and using their reviews on their website. I bought an oven online from ApplianceCentre on 5th January for delivery on 7th January. I received no notification of dispatch or delivery so got in touch with Appliancecentre who said that delivery from Euronics had been delayed and it would be with me the following day. The following day comes… nothing. I call again and was told sorry it will be with you on Thursday or Friday. Thursday and Friday come… nothing. I call again… It will be with you on Monday between 12-3pm Monday 12-3 came and went. I used the instant messenger to ask where it was as the store would not answer the phone. My message was read, then the chat was closed. So, I requested a refund, no response. The following day I used the messenger service again to request a refund and received a very short reply saying refund issued and then the chat was immediately shut down. The shop will not answer the phone. On 13th January I got a ‘credit memo’ stating that a refund would be processed within 5-7 business days. It is now 23rd January and I have had no refund and no oven. Feels like I have been totally scammed. Reporting to Trading Standards and taking it up with Euronics.

No recommendations here.. AVOID!

Really poor service. Rude as well ! Paid £ 96.00 for a call out and do you think I can get an invoice for the call out. They just hang up when you call.. rude and wasteful. no customer service at all. Avoid at all costs.

Really helpful and efficient washing machine replacement. The guys did a great job even with my flat being on the top floor. Many thanks

Wonderful service! Installed my washer and dishwasher - thank you!!

Ordered a tumble dryer, paid over £400 including delivery, installation and removal of old machine. Delivery on a Monday was organised, didn’t arrive. We chased, delivery promised Wednesday, didn’t arrive. Delivery promised the following week twice, now it’s Friday again when delivery was promised today. No machine again today, customer services no longer answering the phone and nobody calling us to explain despite promises to keep us updated. They still have our money. Shocking service. IF I can get through I will be asking for a full refund as I do not trust the company to deliver.

Tumble dryer never arrived in the confirmed delivery and time slot. It had never arrived at their depot - and they didn't bother to update me. They then promised to call me with updates. They never did. I had to constantly chase them for updates and my delivery was 5 days late. Once they delivered the machine, they forgot to take packaging that was taped into the inside of the dryer, so when testing it (with the installer) it got jammed. I noticed this after they left and managed to rip the packaging out of the edge of the drum. I ran out to tell them (so they wouldn't make the same mistake again for someone else) and the installer was dismissive and did not apologise. When I said it could have damaged the machine he said "well you have the warranty". I understand when things go wrong, and sometimes it's out of our control but I can't imagine worse customer service. Shame as I try to support local businesses. Will never be using this company again. The only reason it got 2 stars instead of 1 because the tumble dryer was a good price.