2864 Whiptail Loop E, Suite 100, 92010, Carlsbad, US
AMS Fireplace, a 15-year-old Southern California co. specializes in providing elegant, modern fireplace designs by top brands such as Kozy, Regency, Flare, and others. We work with licensed fireplace installers, architects, and designers all over the n...
There was an issue with Amazon and shipping but Anthony at AMS took care of it and made sure my item was ordered and shipped out to me. Thanks.
Our fireplace was delivered on time and works great. We are very happy with it!
Prety fair deliver timeline from order. Order was correct. Only issue they only have a 4" steel angle bracket for like brick lintel. I had a stone lintel with a 6" steel plate to attach bracket, so if I was not creative, the screen would not have gotten installed. I used the 4" provided added another 4" plate drilled holes and bent ends to make a 6" bracket. they should have a 6" option for steel bracket.
The item arrived damaged and the return was expedited and most pleasant.
Great product and extent customer service
Very good customer service. I was shipping out of the country and not the standard procedure. There were complications but AMS resolved everything as soon as the came up.
Great communication from the staff and sales team.
AMS Fireplace cares about your satisfaction. There are lots of sites out there with similar products, but whenever I work with the AMS team, they show just how much they care about your needs. The staff are very knowledgeable, kind and helpful. I definitely recommend shopping here!
Great service and price. Delivery was fast handled with care and fire table looks great. Great experience all around.
Nice quality
Great Product and customer service! I highly recommend AMS Fireplace.
They delivered what I thought was a conversion kit that didn’t exist. Works great on my fire table from natural gas to propane.
I recently was in the market for an outdoor fireplace, and was overwhelmed by all the options, and how to find the best quality and price. I contacted AMS as part of a wide search for answers, and ended up speaking to Andrew - he took me through all the options, guided me to the better products and showed me how to compare them. After several days of questions and answers, I ended up with a short list of 3 models, and he helped me make the right decision for our home. He also helped me get the best price and value, by simplifying the decision-making process. I'd recommend AMS solely on the experience I had with Andrew.
The people are professional and are great! That make all the difference in the world!
great customer service
I received outstanding service and couldn’t be more happier with my products!
Second order from this place. It’s a solid business. Good customer service, prices, and delivery times. Would recommend.
Great team at AMS. Super knowledgeable and helpful! It's the place to go for your new fireplace!
This was one of the best online transaction experiences I have ever had. AMS is VERY professional. I don’t usually order such expensive things online, but their prices were very good and they thru in a pizza oven I have quickly become a loyal customer.
I got the the equipment i wanted for a reasonable price. It was shipped and arrived in a short time and in a new condition.
