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I have had a 3000-watt inverter charger since 2014. the first several years, would lose control board approx. every 9 months. Tech support was great and took care of my every need. We discovered that the elect. panel at the cabin had the ground and neutral bonded, corrected this and has worked ever since. I had to contact Tech. yesterday and they all were again nothing but helpful

I'm updating my previous review. My earlier dissatisfaction with a service request has been resolved by excellent service from tech support engineer Andrew Frey. Big thanks to Andrew for righting a wrong, and quickly diagnosing and repairing my inverter unit. My faith in AIMS Power has been fully restored.

Worst customer service of any company I have ever dealt with. Jay Jones in Tech Support has been trained to ensure that their inferior inverter generator products are never subject to being refunded. My generator had less than 200 hours and quit running after 30 minutes after I started it for it's monthly maintenance run. His canned claim was that it was exposed to water and it was my fault it stopped running. Before the month it stopped running, it took at least thirty minutes for it start running after cranking it and recharging the battery several times. Aims products are an inferior design and their customer serivice is worse. STAY AWAY!!!

I have a AIMS power 24 volt 3000 watt inverter/charger that I have been using since May 2020. Inverter stopped working on power saver mode (still works in regular mode). Also charger has stopped working totally. I realize this inverter is no longer under warranty, but I went to their website and wrote to them for advice or options available to me. No response at all. When I replace ths inverter, it will NOT be with another one from AIMS.

They will not stand behind their product. Inverter charger quit working they said my dip switches where in the wrong position. All my appliances worked before the issue happened. So no warranty. The manual says the only switch that needs to be specifc is the hertz sw4

Jay Jones provided absolutely invaluable technical advice to help my husband install an AIMS inverter. He was kind, polite, and very patient as he instructed via telephone walk through. He knew inverter was invaluable to our daughter’s business and he made the commitment to get the job done. He is an outstanding employee and soul!

Jay in technical is an absolute rock star and should be commended for his expertise and customer service and desire to help your customers get it right.

Had a question regarding wiring. The technician sent me a diagram and cleared it up for me. Thanks, Jay.

Very friendly, professional, and prompt call back

My questions to Andrew were addressed in a timely manner, clearly and effectively to aid in the addition of an AC distribution panel in my van. My Aims inverter is a great asset along with stellar support!

Aims support took good care of me when I waited to hook up my $2000 high tech inverter till the warranty was long expired. The inverter didn't work, I paid for shipping and it came back working correctly. That was in 2012 and today they gave me good advice on adding another solar panel. These guys are great!

Thanks Jay for the quick response. Your great to work with Dave

Jay Jones, Great Customer service Thank you Sir

Had a large order of inverters that was processed and shipped within a few day. They were palletized and shipped LTL. They sent tracking so I could follow the shipment. No issues! Thank you Chris.

Phoned support and Jay gave immediate feedback on a failure. He gave instructions on how to move forward and was willing to make sure we got the unit repaired as quickly as possible. Very impressed so far and I am glad we went with AIMS.

Customer service was quick and effective. Kudos for Jay Lee for the most excellent installation guidance for my new 600w 12V inverter charger.

My thanks to Jay for the technical support and a special thanks to Summer for helping me sort out the delivery problems.

Have been purchasing components from AIMS Power and the Inverter Store for several years now. Extremely helpful and friendly staff that has always had time for my pesky questions through these years and have never made me feel like a pesky pain in the.... Highly recommended to all who are working on off grid power systems! Thanks, Jay!

My first call to Inverter Store technical support went to Jay. Absolutely the best technical support experience I've ever had in my life. In just 23 minutes Jay increased my practical knowledge of RV solar configurations by AN ORDER OF MAGNITUDE.

Fast response