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There is no nationwide increase in price every year. It is an individual increase in price, toying with each customer to get as much as possible out of each bill. 'This phone call may be recorded for quality assurance' means nothing to spectrum, they delete those calls if even ever recorded in the first place. No matter what phone conversation a customer has with spectrum, the price will always increase, and they will always argue with you the reasons until you either give in, or just disconnect your service. Like Google, Spectrum monopolizes the internet and controls everything and everyone, denying any accusations to extortion. But this is precisely what it is, extortion and monopolization. And they will say the same line, every year, every time. And if you do finally get one representative that works it out, make sure you record the entire conversation and keep that recording indefinitely, because Spectrum will deny even having that conversation. And even then, it matters not. Customers are just small cogs in the wheel that feed the pocket-books of CEO's. At this point, corporations need to just be honest and openly say, "We are here to extort you, and monopolize the industry.", there is no reason to even attempt to gloss it over with statements regarding Quality Assurance. Everyone knows that every corporation is corrupt, and their customers are meaningless. Just be honest Spectrum, and make that your new slogan; "We are here to extort you, and monopolize the industry."

Obviously inflated prices s othat you "call for a deal". But hey everybody does that! What was worse was cancelling the service. I got gaslighted about why I want to cancel the service. When I told them I was getting only 150Mbps, and that I get faster internet with 5g T-Mobile service, I was left with answer, "and did you complain?". Completely distasteful experience. Also, they did not even bother to tell me the disconnection date or anything, I had to call them again to make sure my service was actually cancelled. Cherry on top of the cake, about 2 weeks later I got a cold call. When I answered the call, I got an old man jokingly asking me "I cannot see any service on your account, is that a problem in our system?". Long story short, he was again gaslighting me, and presenting me false facts about the spectrum service. The man made me so angry; I ended up shouting at him, not to ever call my number again and hanging up at him. What kind of customer retaining strategy is this?

I don’t know why rating are so low for Spectrum.net. I have spectrum and I am very happy with it. At $20 a month you can have 300/Mbps Wi-Fi! Even cheaper than Optimum. I payed $30 dollars for the same Mbps. They also have cheap phone plans but I don’t know how it works yet. But spectrum promises 300/mbps and delivers it with the right gear of course. Meaning never buy their Modems or Routers, you’ll only end up paying more monthly.

Purchased a new phone and got a refurbished nonworking phone. I wanted a Samsung S22 Ultra but they were out of them and talked me into an Apple iPhone 12 Pro Max. I am disabled and drive from Ohio to Pittsburgh Pa. for all of my medical needs. I am pending 5 major surgeries and need a phone if my car would break down on the road as it is over an 80-mile drive one way to some of my Drs. The first time I tried to use it to take some pics while I was over there not one picture came out. I then tried to use the GPS on the way home as they had construction on the normal route I took home. The GPS would not work on the phone. I could not send or receive texts or make a call. I called and was told I have to call Apple as I didn't purchase the extended warranty I tried to get the warranty when I ordered the phone but the lady who sold me the phone said she needed to go it was her lunch time and hung up on me. I purchased an extended warranty from Apple. I could not get any help from Spectrum at all so I called Apple and they told me that I lied to them that I told them I just bought the phone new but there was no factory warranty left on it and it was a used phone and they would not cover it as it was over a year old and used not new as I told them. Spectrum was charging me HUGE data charges and I told them the phone did not work at all I could not even get it to come on and the one time I could a tech from Spectrum said the same thing that it was over a year old and had no warranty on it. The tech could not remotely help me at all telling me to call back in and demand a new phone. I continued to call for days on the phone with them and got nowhere I wrote the Attorney General and the next day a lady called me offering me 4yrs free of 400GB internet. I asked her what was she going to do about the phone she said she would check into it and see what she could do. After talking to her for 3 days she gave me the phone number of a guy in the mobile department I said why did I waste all this time with you and all you want to do is to give me free internet? She stated she was in customer retention and honestly had nothing to do with the mobile side of the company. I talked to the guy for several days on the phone he always promised to call me at a certain time the next day and NEVER called me back when he said he would I~ would just blow up his cell phone with calls until he called me.`This went on for 6 months and I got nowhere. I finally got a girl who said she could help me after she spoke to her supervisor she offered me the Samsung S22 Ultra and credit for all my payments maid and some were with over $200 in data fees that I said I never used since I could not even use the phone it had sat in the box it came in with the battery dead. So I figured OK if they were going to give me credit for all I paid on the phone and send me a new phone I would be satisfied. The girl took my credit card info and charged me several hundred dollars and Then when the new phone came and I had seen my credit card statement and the statement from Spectrum where I got no credit for all I paid on the phone they said they did not know I had the phone that long when they said that and refused to give me the credit and wanted MORE money to activate the phone I told them where to go and went to Verizon which is a whole other story. Then ended up giving me a shutoff notice for my internet saying that the for some reason I could not understand that they were not giving me what I was promised by the other lady and she now will not answer her phone or respond to any emails I send her.

Overall I like Spectrum Spectrum pros: . No contracts to sign for all services . Discounts if services are bundled . Internet/WiFi is fast but can be expensive depending on what plan you select. Spectrum cons: . TV prices increase after 1 year. . TV remote is awful. . Internet/WiFi is fast but can be expensive depending on what plan you select. . DVR recordings can only be watched on the TV with the DVR box. Not in your other room’s TV. Recommendations: . Don’t increase prices after 1st yr. . Redesign Spectrum TV remote functions. Take a look at the Dish TV remote on their web site. It puts Spectrum’s remote to shame.

DO NOT GET SPECTRUM MOBILE EVEN IF THEY TELL YOU YOU GET A FREE TABLET WHICH ISNT FREE ! They are very misleading on their information and will charge you even after saying it is free for a year ! Do not fall for the BS !

Absolutely the worst from tech support to billing. Spoke with an agent a couple of days previous. Sent me out a new modem and router to fix my "issues". Wanted to sent a tech out. Something this basic should not require that. Fast forward to now. Package received; their app is useless and required multiple calls to attempt a resolution. Finally got internet service but cannot get the printers to connect to the so called "router". This costs us several hundred dollars per hour. Finally decide to drop them but after listening to the "Spiel" I give them another chance. Stupid me. They will save me some money. Ok, fair enough. Less money, same service. Well, no, seems that while that was what I was told that is not the case and I have even fewer channels that I am already paying far too much for. Seems we have a whole lot of stupid and they could care less.If you have any other options I suggest you use them. I have already sent complaints to our lawyer, the ftc, and our attorney general here. Dirty dirty company.

They been over charging me for a year. I have been telling them this and they say they will fix it and it never gets done. Spectrum is the only service provider in our area so we have no other choice if we want internet to use them. It's been a year now so finally the got in right. I was being overcharged $5 per month. So after that I had a few months that was credited and now my bill is low like it should be. Remind you have to be on the phone with them people every month for a whole year with took a lot of time out my life and I feel I should have been compensated for my time but you know big companies like that don't work like that for the consumer.

Awful experience. They add services to your account without your authorization and you have to run behind them to get it removed. Such a dishonest company!!

Signed up for gigabit service in November with their new $49 new service fee. Then the charged me their old fee of $200. Didn’t realize that until after 30 days when I was trying to pay the bill, then they refused to waive it or charge me the reduced fee. Canceled service immediately. What a total scam. I’m filling reports everywhere I can.

Spectrum is the worst and deserve 0 stars.

I am an independent contractor working from home, using Spectrum internet. I pay for the fastest service, they advertise great, reliable internet, which is a lie, idk how many times I was unable to work due to poor service, lagging internet or no internet at all. Repairs and fixing slow speeds are made slow and usually will only help for a few days. My bill goes steady up, I was offered a business account, which would ensure that spectrum will fix issues immediately, they advertise 49.99 business plans, yet I could not switch over, I was quoted 150$ a month. This company is money hungry, does not care about their customers, never get a sincere apology.

My bill went up quite a bit in one month. Since the cost was now over my budget, I decided my only option was to cancel my service. The lady I spoke to was more interested in selling cell phone service than listening to me and my needs. I had to repeatedly tell her I was happy with my cell phone carrier and never had a single problem with them. After 45 minutes of this, we finally got to the point of my call and set a cancelation date in the future, but as soon as I hung up the phone, everything went dead. I called back and got a gentleman in the Sales department who listened to me. He apologized and told me Spectrum wanted to retain me as a customer. He restarted my internet and TV but told me I would have to cancel again so he sent me to "Retention." He said the Retention department would do whatever they could to keep me as a customer. The lady who answered the phone in the Retention department sounded very bored and was not at all interested in keeping my business. I told her my situation and she asked me to hold on. When she came back, she said okay your service is canceled effective the date I had requested earlier. That was the extent of our conversation. She made no attempt to keep me as a customer and the worst of it, when we hung up everything went out again. I was so upset at this point, I was in tears. I had spent about an hour and a half on this and The Retention Department kept disconnecting my service instead of trying to retain it. I waited about an hour to call back so I wouldn't cry while talking to them. I was connected to a salesman who apologized several times and reconnected my service again. He advised that I wait until the day I wanted to cancel, to call back. Just think, if the Retention Department cared as much about the customers as the Sales Department, I would have left singing Spectrum's praises. Instead, I'm writing a negative review. Wake up Spectrum. I left DirecTV after 20 years for this same reason. Now after 5 years, I'm leaving you. Treat your loyal customers right and for goodness sakes train your Retention Department on how to retain customers.

I get it. Prices go up. We should all be aware and take advantage of “specials” and “bundling.” But at a certain point it’s just.not.worth.it any longer! We’re mostly part-timers, so opted for basic TV service, bundled with the fastest wifi/internet service. We pretty much ignore our terrible picture quality, along with never-ending - and more frequent - buffering as our TV tries to attain signal because we don’t watch that much TV. Making frequent calls to Spectrum to see what their “discount of the month” might happen to be just wasn’t worth it due to long phone wait times and obvious attempts to “up-sell” us on more channels, additional bundled services. 
 A year ago we were fed up enough that we called to see what could be done, and were told we needed to return our cable box to the company. The CSR said if a cable box isn’t used at least once a month that it turns into a “brick” and can’t be revived remotely. We stood in line an HOUR to turn in the box at our local storefront in Bradenton - and *that* was pre-COVID! We decided our continued reception deprecation was the price we had to pay - UNTIL WE GOT A ROKU!! (But this isn’t about Roku - it’s *all* about Spectrum!) Thanks to support from both our son and from advice read both online and from the “Cut the Cord” Nextdoor group, I called today to terminate all TV portions of our Spectrum service. (We’ve honestly not had problems with the wifi/internet as we’re often not here so have not been impacted by outages we’ve heard about.) I was on hold for a short 10 minutes to get to the first Spectrum CSR - who sent me along to the CSR who would do the actual termination of my TV services. After 30 minutes, an initially pleasant woman came on the phone - until she understood I wasn’t going to be up-sold or scolded into not having called regularly to take advantage of new plans or additional bundling that they would have offered me. 
 The kicker, though was that if you don’t call them just before your monthly billing timeframe ends - they DO NOT PRO-RATE! I am going to have to pay for the ENTIRE billing month before my new rate takes effect, even though we’re into the billing period by some 5 days! I said in that case to just keep me on the TV service until the end of the timeframe - NO CAN DO! I’d have to call back and spend ANOTHER HOUR on the phone repeating all I’d just said and done to terminate the TV portion!
 (Incidentally - I had just completed a survey from our VA Comcast/Xfinity company - to whom I gave a GLOWING review as 1) they don’t raise their prices 3 times in a year - as Spectrum has done; 2) whose reception is stellar, and 3) whose customer service is spot on and who don’t try to up-sell me on what they have to offer on the rare occasion I do have to call them for a remote re-set!)
 I guess when you’re the BEST, you don’t need to advertise or be misleading! If not - you make your payroll by fleecing your customers.

Where to start, Spectrum is horrible, but you could be way better than Comcast. For one, Spectrum is like Comcast, they will try and overthrow smaller companies offering better Internet and kill off competition. Two, Spectrum tracks what you do, literally. For example (I didn't do this), but if you have a roommate that torrents tv shows or movies off of an application, they will send you a copyright claim to your email (do it again and they'll terminate you from their service). Finally three, you can't upgrade your Internet and no Fiber support (everything is done via coax, just like Comcast). I live in a city filled with College students, you'd think that we could upgrade our Internet to maybe 400 upload and 400 download, nope. You get stuck with 100 download and 11 upload. With students having laptops, consoles, PC's, phones and so much more, 100 download is nothing. Now you ask, how much do they charge for this "100 download and 11 upload." We pay $50 for Internet only, that includes the $5 cost of the Router (which isn't free). So normally, you can have Internet, but you have to pay extra for Wi-Fi.... Amazing. Due note, if you do plan on cancelling your service. A technician won't come to pick up the equipment. You will have to bring it to a USPS store to ship it or a local Spectrum store to drop it off. I do have to say, Spectrum isn't that much like Comcast since Spectrum has no data-caps. This is the core reason why it has 3 stars and not 2. Spectrum, please if you give the customers what they want, those 1GB speeds or even allowing people to go past the 100 download (to even the 500 download at least) we will be forever grateful. Spectrum still lives in the early 2000's.