Company Details

Awful aftercare when I had issues few months after install. Roof was leaking but company did not care. Had to replace the roof at my own expense, walls already moving and causing gaps, can fit screwdriver though the gap it’s that big. I am having to repair faults every other month.

Booked the cabin from the company expecting to be in place within 4 to 5 weeks, it took a couple of weeks longer, and it was me that did all the chasing. All calls to / from customer services were instigated by my contact with them. Anyway, cabin arrived, 2 man crew took through to back garden (part of the package when paying for cabin to be erected), looking good. 2 days later as planned, 2 fitters arrived, just as they were reaching roof level, they stopped 2 BITS MISSING, unable to progress, no spare parts as same issue the day before on another job had exhausted the supply. So at lunchtime on a Saturday, I was left with the dilemma of what to do,not so good. I was advised by the fitters as they departed to treat the standing structure, off to screwfix to get 2 big tins and treat inside and outside the same day (had only planned ou outside that day). My concern was that the terms (smallprint I read later said not to do this). On Monday on phone to office spoke to customer services after emailing night before) was promised missing blocks would be sent by courier and fitters coming to finish following Sunday. Neither arrived by Sunday. However on Monday, fitters arrived (like most of us they struggled to get any fuel and the courier arrived with the wood..... it had taken a week for a next day delivery. Dilemma over, fitters completed job, tidied up and I WAS VERY HAPPY.... an excellent product, shame about the bumpy road to finalising the build

I bought my cabin during lockdown and was delivered roughly on time, aroung late June 2021, 18' x 14' Fairoak. Delivery guys very helpfull and efficient, nice and early 7a.m. so lane wasnt blocked for long. Assembled easyly enough, though plans not the best, and a few nails short, not a big deal. I did contact 1Click regarding the painting and they were really helpfull with great recommendations where to go -thankyou - I would certainly recommend them.

Bought the large 30 x 18 log cabin, all I can say is this a great cabin, looks fantastic, easy to erect, guys who delivered were so helpful. Would definitely recommend this company.

Cabin was only 1 week late and to be honest it suited me the extra week . Delivery guys done a fantastic job and the 2 guys that came to assemble it on time and the guys done a great job very clean and tidy .

ok, I dont want to leave a 3 star review but the review is around the overall experience and product and provides feedback on what they can improve, as its a few small things that stop this being 5 stars. a) the date given is the manufactoring date, please explain that this is the manufactor date and that the delivery and install may be a few weeks later than that b) allow us to track progress or call us, is it in manufactor, are you wainting on doors, when are the install slots, I had to make all the calls for progress c) the georgian doors are only georgian on the outside, what this means is that on the inside, you can see the bare wood of the outside panels, you cant paint or seal it and the bits you can paint and seal tend to bleed into the wood onto the parts you cannot paint, from the inside this looks terrible, just ask the door maker to make the inside geordian panelled too. d) paying £995 for install, i expect that to include removal of the two car loads of cut offs, spare panels, wrap and excess wood and panneling. The chaps installing were great and explained removal is not in thier contract e) i emailed this feedback on the 19th November, and again 30th to no reply. we love the cabin, 1 click were very supportive with questions and emails before and after we purchased but the above quirks on aftersales is really dissapointing. would i reccomend you buy one, yes 100%, just considor the above.

Having ordered this during lockdown I was really apprehensive. But I can honestly say the service , product and delivery have been superb. Delivered at 6.30am and erected the same day. Alan and Jake the erectors were superb and very nice. One of the best purchases I have made

Ordering experience was easy and staff helpful with queries. Once arrived it was offloaded expertly and after early setback with two floor beams missing we managed to construct fairly readily. Instructions could be better and more explanatory throughout the building process. Overall, quality of materials very good and hope for many years of enjoyment with this purchase.

From start to finish excellent communication quality and hard working polite man building it. If worried about buying online don’t worry about 1 click log cabins recommended by my sister and seeing is believing the quality already have had friend look at and ordered one thankyou team 1 click log cabins

Bought a corner log cabin in the January sale & and it arrived today. I opted for the assembly service and the guys put it quickly & professionally. I love the log cabin it is well made and is exactly what I was expecting. I would highly recommended 1 Click Log Cabins

Amazing work by the team, great service they came on time fast delivery also put the cabin up with no mess left.

Wonderful cabin, arrived all packed in in brilliant condition. Me and my freind built it in 2 days and painted all the wood. Will recommend.

Excellent products

THE LOG CABIN I PURCHASED IS VERY GOOD NO PROBLEMS FROM ORDER TO DELIVERY THE GUYS THAT ERECTED THE CABIN WERE EFFICIENT PROMT AND TIDIED AFTER FINISHING THIS IS NOT A CRITICISM BUT OPTION TO HAVE PRE TREATED TIMBER/OR PAINTED / SERVICES CONNECTED JUST TO SAY THANKYOU FOR WHAT YOU DELIVERED

Wish i bought one years ago money well spent, delivery perfect very helpful driver and mate explained all the parts to me and put them in order of build, recommend this company 1clicklogcabins VERY highly. thank you.

Looked at summerhouses for sometime on the internet, I needed some changes which 1clicklogcabins sorted out with no fuss at all. Thank you also to Alan & John for assembling my summerhouse - all round good work.

Brilliant service, delivery guys are very polite and helpful.

Very good quality cabin, 3m x 3m cabin assembled with relative ease for a novice DIYer in two days. The wood was all lovely and straight which meant no problems at all lining up the walls, floor, door, roof etc with no gaps at all. The delivery men were very polite, friendly and helpful too, they had a look over what I was doing and gave me some tips which helped.

We had our building delivered at the end of November with the plan to build over Christmas. Well started last week a little late but its all done now and loos great, would recommend the cabin. Do opt for the water gutter pipe with all the wet weather we are having is useful.

These cabins are expensive, so you expect a good service. While the product is reasonable, but not exceptional, the support and customer service is derisory and totally unprofessional. The model I bought was almost £4000 and, together with a faulty joint, came with too few screws, nails, and roofing felt. When I telephoned to report the problems I was given no help whatsoever. Given the high cost, I would have expected an assurance of the fastest resolution, but all I got was a 'shrug'. It would seem that they couldn't care less. If you want such a cabin, I would certainly recommend that you don't buy from this company.